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Terms and conditions of use of the Government of Catalonia Online Bookshop


General information

Pursuant to Law 34/2002 on Information Society and e-Commerce Services, we hereby inform users that the domain of this Government of Catalonia Online Bookshop (hereafter the Bookshop), http://llibreria.gencat.cat, is the property of:

Entitat Autònoma del Diari Oficial i de Publicacions
Generalitat de Catalunya (Government of Catalonia)
Fiscal Identification Number: S-5800004-C

With its address at:
Av. de Josep Tarradellas, 20
08029 Barcelona
Spain

If you have any queries regarding the Bookshop, you can contact by telephone:
[34] 93 551 56 65 (Monday to Friday, excluding public holidays, from 8.15 am to 3 pm)
Contact mailbox

In validating and agreeing to the processing of an order, the buyer accepts the terms and conditions of use of the Bookshop. Purchases made at this Bookshop are governed by current Spanish law.

For purchases intended for subsequent redistribution or sale, please contact the commercial distributor:

Àgora Solucions Logístiques
Phone [34] 902 109 431
e-mail: mroig@agorallibres.cat

 

Prices and availability

The prices of the items of the Bookshop are quoted inclusive of VAT.

Except in the event of error or when stock has run out, the items found in the Bookshop are available. If any of the articles ordered is out of stock, the Entitat Autònoma del Diari Oficial i de Publicacions (hereafter the EADOP) will contact the buyer and, if appropriate, refund the corresponding amount.

 

Delivery of item(s)

Products will be delivered in Catalonia within four working days from the date the order is placed, unless they are out of stock.

 

Shipping expenses

Shipping expenses are listed here below according to destination:

• Catalonia: 6,00 €
• Rest of the Iberian Peninsula and the Balearic Islands: 10,00 €
• Canary Islands, Ceuta and Melilla: 11,30 €
• Andorra: 10,00 €

When items are to be sent to the rest of the European Union or other destinations, the prices will be shown before the purchase is completed.

The EADOP shall not be liable for any special taxes, customs tariffs or other expenses that may be levied at the place of destination of the shipment.

 

Form of payment

Orders shall be paid for by Visa or Mastercard. Payment shall be made via the Virtual Point of Sale (VPOS) service of BBVA, the financial institution.

 

Refunds and returns

Orders may be cancelled at no cost provided the shipping process has not yet been started. Cancellation of an order once the shipping process has been started shall be considered a return.

Goods may be returned up to 30 days from receipt of the item at the buyer’s home, provided the original seal is still intact.

The expenses involved in returning goods shall be met by the buyer and the shipping charges of the initial delivery will not be refunded. Once the EADOP has verified that the item is in perfect condition, the corresponding amount will be credited to the account indicated by the buyer.

In the event of an error by the EADOP in sending the item, or if the item is defective, the buyer has 30 days in which to ay notify this fact. In such a case, the EADOP will pay the cost of returning the item and, if the buyer decides to cancel the order, the amount of the purchase and the shipping expenses will be credited to the account indicated by the buyer.

All communications regarding returned items must be e-mailed to suport.llibreria@gencat.cat indicating the order number, the circumstances of the return and the account to be credited by the EADOP, if appropriate.

 

Personal data protection information 

When you make a purchase in our Bookshop we will store the data you provide (except for your credit card details) in our ‘Government of Catalonia Publications Information Services Management’ file which is owned by the Official Journal and Publications Agency. By accepting the terms of use of our Bookshop, you agree that the Official Journal and Publications Agency may tell you about new publications and promotions concerning the sale of Government of Catalonia publications.

Identification of the personal data processing

Controller: Government of Catalonia’s Official Journal and Publications Agency, Av. de Josep Tarradellas, 20, 08029 Barcelona. More information on the website http://dogc.gencat.cat/ca/pdogc_eadop/

Purpose: distribute and market the Government of Catalonia’s publications.

Lawful basis: the data subject’s consent and/or performing a contractual relationship.

Recipients: your data will be disclosed to third parties only when the services of third-party companies are required for the purchase and sale of publications and always in compliance with the law.

Data subjects’ rights: you may exercise your rights of access to and rectification or erasure of personal data, objection to processing and restriction of processing by contacting the controller using the form on the abovementioned website. 

Additional information: to add to this information and see full details about our data processing, please read our “Personal Data Protection Policy” on the abovementioned website and visit the Catalan Data Protection Authority’s Register.

 

Security

The exchange of data between the buyer and the EADOP is encrypted in accordance with the Secure Sockets Layer (SSL) protocol.

The Bookshop has an electronic certificate guaranteeing secure communications via the SSL protocol.

The EADOP uses the VPOS service (an Internet payment gateway) that checks the validity and operability of the credit card.

The VPOS uses the VERIFIED by VISA and MASTERCARD SECURECODE protocols.

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2018.6.4

Data d'actualització: 08.06.2018