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Terms and conditions of use of the Government of Catalonia Online Bookshop


General information

Pursuant to Law 34/2002 on Information Society and e-Commerce Services, we hereby inform users that the domain of this Online Bookshop (http://llibreria.gencat.cat) is the property of:

Entitat Autònoma del Diari Oficial i de Publicacions
Generalitat de Catalunya (Government of Catalonia)
Fiscal Identification Number: S-5800004-C

With its address at:

Av. Josep Tarradellas, 20
08020 Barcelona
Spain

If you have any queries regarding the Government of Catalonia Online Bookshop, you can contact by telephone: [34] 932 925 417 (Monday to Friday, excluding public holidays, from 8.15 am to 3 pm) or e-mail.

In validating and agreeing to the processing of an order, the buyer accepts the terms and conditions of use of the Government of Catalonia Online Bookshop. Purchases made at this bookshop are governed by current Spanish law.

For purchases intended for subsequent redistribution or sale, please contact the commercial distributor:

Àgora
Phone [34] 902 109 431
e-mail: mroig@agorallibres.cat


Prices and availability

The prices of the items of the Government of Catalonia Online Bookshop are quoted inclusive of VAT.

Except in the event of error or when stock has run out, the items found in the Government of Catalonia Online Bookshop are available. If any of the articles ordered is out of stock, the Entitat Autònoma del Diari Oficial i de Publicacions will contact the buyer and, if appropriate, refund the corresponding amount.


Delivery of item(s)

Products will be delivered in Catalonia within four working days from the date the order is placed, unless they are out of stock.

Shipping expenses

Shipping expenses are listed here below according to destination:

  • Catalonia: 6 €
  • Rest of the Iberian Peninsula and the Balearic Islands: 10 ?
  • Canary Islands, Ceuta and Melilla: 11.30 €
  • Andorra: 10 €

When items are to be sent to the rest of the European Union or other destinations, the prices will be shown before the purchase is completed.

The Entitat Autònoma del Diari Oficial i de Publicacions shall not be liable for any special taxes, customs tariffs or other expenses that may be levied at the place of destination of the shipment.

Form of payment

Orders shall be paid for by Visa or MasterCard. Payment shall be made via the Virtual Point of Sale (VPOS) service of CatalunyaCaixa, the financial institution concerned.

Refunds and returns

Orders may be cancelled at no cost provided the shipping process has not yet been started. Cancellation of an order once the shipping process has been started shall be considered a return.

Goods may be returned up to 30 days from receipt of the item at the buyer’s home, provided the original seal is still intact.

The expenses involved in returning goods shall be met by the buyer and the shipping charges of the initial delivery will not be refunded. Once the Entitat Autònoma del Diari Oficial i de Publicacions has verified that the item is in perfect condition, the corresponding amount will be credited to the account indicated by the buyer.

In the event of an error by the Entitat Autònoma del Diari Oficial i de Publicacions in sending the item, or if the item is defective, the buyer has 30 days in which to ay notify this fact. In such a case, the Entitat Autònoma del Diari Oficial i de Publicacions will pay the cost of returning the item and, if the buyer decides to cancel the order, the amount of the purchase and the shipping expenses will be credited to the account indicated by the buyer.

All communications regarding returned items must be e-mailed to http://llibreria.gencat.cat indicating the order number, the circumstances of the return and the account to be credited by the Entitat Autònoma del Diari Oficial i de Publicacions, if appropriate.

Privacy

If you register as a buyer with the Online Bookshop, all the details you give us, except for those of your credit card, will be entered in a database owned by the Entitat Autònoma del Diari Oficial i de Publicacions for the purpose of processing orders and sending you in the future information about products and services similar to those you originally purchased.

You may exercise your right to access, rectify, cancel and oppose the details in the database held by the Entitat Autònoma del Diari Oficial i de Publicacions according to the terms and conditions laid down in the Spanish Personal Data Protection Act, Organic Law 15/1999, of 13 December, and Royal Decree 1720/2007 of 21 December, on the implementation of this Act, by means of a written communication addressed to:

Entitat Autònoma del Diari Oficial i de Publicacions
Generalitat de Catalunya
Av. Josep Tarradellas, 20
08020 Barcelona
Spain

Or by sending an email.

Your details will also be used to send you the electronic newsletter Informatiu Publicacions de la Generalitat de Catalunya, and for this purpose they shall be recorded in an automated data file held by the Direcció General d’Atenció Ciutadana i Difusió. In accordance with the Spanish Personal Data Protection Act, Organic Law 15/1999, of 13 December, and Royal Decree 1720/2007, of 21 December, on the implementation of this Act, you may access your personal account at any time to cancel your subscription or modify the details in it via the website Newsletters gencat:
http://butlletins.gencat.cat/pres_push/AppJava/init.do?chlang=en_EN


Security

The exchange of data between the buyer and the Entitat Autònoma del Diari Oficial i de Publicacions is encrypted in accordance with the Secure Sockets Layer (SSL) protocol.

In addition, The Online Bookshop has a certificate issued by Verisign guaranteeing secure communications via the SSL protocol.

The Entitat Autònoma del Diari Oficial i de Publicacions uses the CatalunyaCaixa VPOS service (an Internet payment gateway) that checks the validity and operability of the credit card.

The CatalunyaCaixa VPOS uses, among others, the 3DSECURE system, which incorporates the VERIFIED by VISA and MASTERCARD SECURECODE protocols.
Data d'actualització: 07.04.2015
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